You must be 18 or older to take any of the Labpass tests. You will not be able to register your test if you are under the age of 18.
Yes – tests cannot be purchased by individuals located in New York (NY), New Jersey (NJ), or Rhode Island (RI) due to state-specific restrictions. Tests may also not be purchased by individuals located in Puerto Rico, other U.S. territories or outside of the United States.
Each test comes with guidance to optimize your sample collection process for that specific test. You can see the details by test in the “How do I prepare for the test?” section of each test page. Any limitations are also in this section by test (e.g. testosterone will only be processed by the lab for males assigned at birth).
Additionally, the instructions provided with each specific test provide these recommendations and tips.
A board-certified physician oversees the end to end testing process. This includes placing a lab order based upon the information provided during your activation process and independent clinical protocols (if appropriate for you).
You may receive a call from a clinician if results are critical. If you would like to speak to the clinical team at any point in time, reach out to us using the phone number or email for Patients on the Contact Us page. We will connect you to the clinical team.
You may also choose to follow up with your independent physician for any additional clinical questions.
The tests and services are not intended to be a substitute for professional medical advice, diagnosis, or treatment.
Speak with your independent physician upon receipt of results to discuss the best next steps for your health.
For urgent health issues, please contact your independent physician directly or visit the nearest emergency room. Your safety and health are paramount, and these conditions require prompt evaluation by a medical professional.
If you are experiencing severe or acute symptoms such as chest pain, difficulty breathing, sudden weakness, or severe pain, it’s important to seek immediate medical attention.
The at-home lab tests offered on our website are designed for routine health monitoring and are not suitable for diagnosing or treating acute or emergency conditions.
Please contact your independent physician directly or visit the nearest emergency room for urgent health issues. Your safety and health are paramount, and these conditions require prompt evaluation by a medical professional.
You must be 18 or older to take any of the Labpass tests. You will not be able to register your test if you are under the age of 18.
Yes – tests cannot be purchased by individuals located in New York (NY), New Jersey (NJ), or Rhode Island (RI) due to state-specific restrictions. Tests may also not be purchased by individuals located in Puerto Rico, other U.S. territories or outside of the United States.
Each test comes with guidance to optimize your sample collection process for that specific test. You can see the details by test in the “How do I prepare for the test?” section of each test page. Any limitations are also in this section by test (e.g. testosterone will only be processed by the lab for males assigned at birth).
Additionally, the instructions provided with each specific test provide these recommendations and tips.
A board-certified physician oversees the end to end testing process. This includes placing a lab order based upon the information provided during your activation process and independent clinical protocols (if appropriate for you).
You may receive a call from a clinician if results are critical. If you would like to speak to the clinical team at any point in time, reach out to us using the phone number or email for Patients on the Contact Us page. We will connect you to the clinical team.
You may also choose to follow up with your independent physician for any additional clinical questions.
The tests and services are not intended to be a substitute for professional medical advice, diagnosis, or treatment.
Speak with your independent physician upon receipt of results to discuss the best next steps for your health.
For urgent health issues, please contact your independent physician directly or visit the nearest emergency room. Your safety and health are paramount, and these conditions require prompt evaluation by a medical professional.
If you are experiencing severe or acute symptoms such as chest pain, difficulty breathing, sudden weakness, or severe pain, it’s important to seek immediate medical attention.
The at-home lab tests offered on our website are designed for routine health monitoring and are not suitable for diagnosing or treating acute or emergency conditions.
Please contact your independent physician directly or visit the nearest emergency room for urgent health issues. Your safety and health are paramount, and these conditions require prompt evaluation by a medical professional.
Kits are available at locations across the country, but inventory may be limited in certain locations. Call your local pharmacy to see if they carry Labpass tests.
Tests cannot be purchased by individuals located in New York (NY), New Jersey (NJ), or Rhode Island (RI) due to state-specific restrictions. Tests may also not be purchased by individuals located in Puerto Rico, other U.S. territories or outside of the United States.
We do not currently offer the ability to purchase a Labpass test online at labpass.com. Retailers who stock Labpass may choose to offer tests online.
These tests are not intended as an insurance product and no claims will be submitted to any health plan on your behalf. These services are not intended to make a medical necessity determination for insurance purposes.
Many tests are eligible for reimbursement using your HSA/FSA. If you are unsure of your plan requirements, follow-up with your HSA/FSA administrator to understand eligibility.
There are two options.
- You can just use your HSA/FSA debit card and check out like you would normally with any other payment method. Please note, there is no guarantee that your HSA/FSA card will be accepted as these cards have rules and regulations attached.
- You can pay with another payment method and submit your receipt information for reimbursement from your HSA/FSA administrator.
While we do not accept returns directly, we recommend you check the policy of the retail location where you purchased your kit.
Kits are available at locations across the country, but inventory may be limited in certain locations. Call your local pharmacy to see if they carry Labpass tests.
Tests cannot be purchased by individuals located in New York (NY), New Jersey (NJ), or Rhode Island (RI) due to state-specific restrictions. Tests may also not be purchased by individuals located in Puerto Rico, other U.S. territories or outside of the United States.
We do not currently offer the ability to purchase a Labpass test online at labpass.com. Retailers who stock Labpass may choose to offer tests online.
These tests are not intended as an insurance product and no claims will be submitted to any health plan on your behalf. These services are not intended to make a medical necessity determination for insurance purposes.
Many tests are eligible for reimbursement using your HSA/FSA. If you are unsure of your plan requirements, follow-up with your HSA/FSA administrator to understand eligibility.
There are two options.
- You can just use your HSA/FSA debit card and check out like you would normally with any other payment method. Please note, there is no guarantee that your HSA/FSA card will be accepted as these cards have rules and regulations attached.
- You can pay with another payment method and submit your receipt information for reimbursement from your HSA/FSA administrator.
While we do not accept returns directly, we recommend you check the policy of the retail location where you purchased your kit.
Once you have created your account and throughout the testing process, you should receive emails to confirm account creation, confirm test activation, reminders for sample collection, notification of results, and/or to reset your password if requested.
If you are not receiving emails, please check your inbox, spam, promotions, and other folders. Sometimes e-mails can get filtered incorrectly.
If you still can’t find any e-mails from Labpass Support, please use our Contact Us page to reach out for additional assistance.
All Labpass tests require a small sample of blood. The STD & HIV test also requires a sample of urine. For these tests, sample collection can take as little as 5-10 minutes.
In your sample collection test kit, you will receive the materials you need to collect your sample. You will also find detailed instructions on how to collect the blood and/or urine sample included in the test kit box and online after you activate your kit.
We encourage you to follow the provided instructions closely when collecting your sample to reduce the chances of making a mistake.
While we do not offer replacement kits, we recommend you check the policy of the retail location where you purchased your kit.
Test results will be available approximately 3-5 days after the lab receives your sample. You will receive an email & SMS text when your results are ready directing you to login to the secure Labpass portal to review your results.
Your results will also explain if any biomarker levels are high or low and what that may indicate, as well as the next steps you may want to consider.
You may choose to download or print your results & share with your healthcare provider to discuss if additional screening and/or care is needed.
These tests do not diagnose any conditions or recommend specific medications or treatments.
When you get your results, there will be options in our secure online portal to print or download a PDF of your lab results.
You can then share these results with your independent doctor to discuss the best next steps for your health.
All test samples are resulted in CLIA-certified and CAP-accredited labs that follow standards to ensure accuracy and reliability.
Each test comes with guidance to optimize your sample collection process for that specific test. Tips are provided to help avoid invalidating your results.
We take the privacy and security of your personal health information (PHI) very seriously. Following HIPAA and other privacy regulations, we take measures to ensure that all your health data is handled with the utmost confidentiality and security. We are also proud to be HITRUST certified, reflecting our commitment to meeting rigorous security standards.
Your PHI is used to provide you with accurate health test results and personalized health insights. We do not share your information with any third parties without your explicit consent, except as required by law. All data is encrypted both in transit and at rest, and we employ state-of-the-art security measures to protect your information from unauthorized access.
By adhering to these protocols, we ensure that your health information is safe and used for enhancing your health and well-being.
We take data privacy seriously – email help@labpass.com to get started removing your data from our platform.
Once you have created your account and throughout the testing process, you should receive emails to confirm account creation, confirm test activation, reminders for sample collection, notification of results, and/or to reset your password if requested.
If you are not receiving emails, please check your inbox, spam, promotions, and other folders. Sometimes e-mails can get filtered incorrectly.
If you still can’t find any e-mails from Labpass Support, please use our Contact Us page to reach out for additional assistance.
All Labpass tests require a small sample of blood. The STD & HIV test also requires a sample of urine. For these tests, sample collection can take as little as 5-10 minutes.
In your sample collection test kit, you will receive the materials you need to collect your sample. You will also find detailed instructions on how to collect the blood and/or urine sample included in the test kit box and online after you activate your kit.
We encourage you to follow the provided instructions closely when collecting your sample to reduce the chances of making a mistake.
While we do not offer replacement kits, we recommend you check the policy of the retail location where you purchased your kit.
Test results will be available approximately 3-5 days after the lab receives your sample. You will receive an email & SMS text when your results are ready directing you to login to the secure Labpass portal to review your results.
Your results will also explain if any biomarker levels are high or low and what that may indicate, as well as the next steps you may want to consider.
You may choose to download or print your results & share with your healthcare provider to discuss if additional screening and/or care is needed.
These tests do not diagnose any conditions or recommend specific medications or treatments.
When you get your results, there will be options in our secure online portal to print or download a PDF of your lab results.
You can then share these results with your independent doctor to discuss the best next steps for your health.
All test samples are resulted in CLIA-certified and CAP-accredited labs that follow standards to ensure accuracy and reliability.
Each test comes with guidance to optimize your sample collection process for that specific test. Tips are provided to help avoid invalidating your results.
We take the privacy and security of your personal health information (PHI) very seriously. Following HIPAA and other privacy regulations, we take measures to ensure that all your health data is handled with the utmost confidentiality and security. We are also proud to be HITRUST certified, reflecting our commitment to meeting rigorous security standards.
Your PHI is used to provide you with accurate health test results and personalized health insights. We do not share your information with any third parties without your explicit consent, except as required by law. All data is encrypted both in transit and at rest, and we employ state-of-the-art security measures to protect your information from unauthorized access.
By adhering to these protocols, we ensure that your health information is safe and used for enhancing your health and well-being.
We take data privacy seriously – email help@labpass.com to get started removing your data from our platform.